Refund Policy

Returns procedure

If for any reason you are not satisfied with your purchase, please return it to us within 30 days of receiving delivery and we will happily offer you a full refund or replacement. Make sure that anything you would like to return is unused and in a saleable condition, with any labels still attached and in its original packaging. 

Please enclose a cover letter with your contact details including a telephone number and a copy of your receipt.

Please note that all items purchased within promotional offers must all be returned in a fully saleable condition to be eligible for a refund; for example, if three items were bought in a 3for2 offer, all three must be returned.  

Please note that all items purchased within promotional offers must all be returned in a fully saleable condition to be eligible for a refund. We will not accept damaged/ faulty items.

Please note that when returning an item, the parcel is your responsibility until it reaches us and we cannot accept responsibility for any returned items that are lost in the post. We recommend that you ask your post office for a proof of posting (available free of charge). This guarantee does not affect your statutory rights. 

The value of the returned product(s) at the time of purchase will be refunded in full to the same account used to purchase the goods. Please allow up to 14 days from the receipt of your return for a refund to be processed. 

Please note we will only accept returns of items purchased from the online site. Any products which have not been purchased via the website the items must be returned to the retailer where the purchase was made.

If you are returning an item which was purchased from the BeWILDerwood store, please use the Returns address below:

BeWILDerwood
Horning Road
Hoveton
Norfolk
NR12 8JW